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National Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use National Casino services. Please read them carefully before creating an account, depositing funds or playing any games.
National Casino operates under a Curaçao gaming licence and a Kahnawake Gaming Commission licence, with player funds held in accounts segregated from operational funds and transactions protected by encryption technology.
1. About these Terms
These Terms & Conditions form an agreement between you and National Casino regarding your use of the website, account, games, payment services and any related features. By accessing the website or using our services, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or services.
National Casino may update these Terms from time to time. Changes may be made to reflect legal requirements, changes to our services, security needs or operational improvements. The current version will apply from the date it is published on the website, unless a different effective date is stated. You should review this page regularly. If you continue to use the services after changes are published, this may be treated as acceptance of the updated Terms.
These Terms should be read together with any other rules, notices or policies displayed on the website. This may include game rules, bonus conditions, privacy information, responsible gambling information and payment instructions. If a specific promotion or game rule conflicts with these Terms, the specific rule may apply to that promotion or game.
Eligibility and lawful use
You must be at least 18 years old, or the minimum legal gambling age that applies to you, whichever is higher. You must also be legally permitted to access and use online gambling services in your location. Laws relating to online gambling can differ between Australian states and territories and may change over time. You are responsible for checking and complying with the laws that apply to you.
- You must not use the services if you are under the legal gambling age.
- You must not access the website from a place where online gambling is unlawful or restricted.
- You must not use the services on behalf of another person.
- You must not allow another person to use your account.
- You must not use the services for unlawful activity, fraud or money laundering.
2. Accounts, verification and security
To use some or all National Casino services, you may need to register an account. You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to verify your identity, age and eligibility. You must update your information if it changes.
We may request documents or other information to complete identity, age, payment or source-of-funds checks. These checks help protect players, prevent fraud and support compliance with applicable laws. Your account or transactions may be restricted while verification is pending. If requested information is not provided, or cannot be reasonably verified, access to some services may be refused, suspended or closed.
You are responsible for keeping your login details confidential and for all activity carried out through your account. You should use a strong, unique password and take reasonable steps to protect your device and account information. If you believe that someone has accessed your account without permission, you must notify us through the support options available on the website as soon as possible.
You may have only one personal account unless we expressly agree otherwise. Duplicate accounts, false details, misuse of another person's information and attempts to avoid account controls are not permitted. We may review activity connected with an account and may suspend or close accounts where we reasonably suspect a breach of these Terms, fraud, unlawful activity or behaviour that may harm the website or its users.
Account closure
You may ask for your account to be closed at any time through the available account or support channels. Account closure does not remove your responsibility for transactions or activity that occurred before closure. Where an account is closed, any remaining balance may be reviewed before being dealt with in accordance with applicable law, verification requirements and the relevant payment rules.
3. Deposits, play and withdrawals
You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to acceptance, availability, verification and additional terms. We may refuse, delay or reverse a transaction where required for security, compliance or technical reasons.
You should check all transaction details before confirming a deposit or withdrawal. You are responsible for ensuring that your account contains enough funds for any play you choose to make. Gambling involves risk, and you should never deposit or play with money you cannot afford to lose. You should also consider any fees, currency conversion costs or restrictions applied by your bank, payment provider or financial institution.
Game results are determined by the relevant game system and applicable game rules. You must follow the instructions shown for each game. If a technical error, communication failure, display issue or other malfunction affects a game or transaction, we may take reasonable steps to correct the error and restore the position that would have applied without the error. A game or transaction may be cancelled where it has been affected by an obvious error.
Withdrawals may be subject to account verification, payment checks, anti-fraud controls and any conditions displayed when the request is made. We may return funds to an appropriate verified payment method or use another reasonable method where required. We do not guarantee that every payment method will be available at all times.
Promotions and offers
Any bonus, promotion, reward or offer is subject to the conditions displayed with that offer. These conditions may include eligibility requirements, a promotional period, qualifying deposits, wagering requirements, game restrictions, maximum values or other limitations. You should read the applicable offer rules before accepting or using a promotion.
Promotions are intended for individual recreational use. Unless expressly allowed by the relevant offer, you must not create accounts, place bets or use payment methods for the purpose of obtaining an unfair promotional advantage. We may withhold, cancel or adjust a promotion where there is a breach of its conditions, misuse, suspected fraud or a technical error.
4. Responsible gambling, privacy and general conditions
Responsible gambling
National Casino supports a responsible approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before playing, consider setting a personal budget and time limit. Never chase losses, gamble when upset, or use borrowed money for gambling.
- Set deposit, spending or session limits where these tools are available.
- Take regular breaks and keep gambling separate from essential household spending.
- Do not gamble under the influence of alcohol or other substances.
- Use account closure or self-exclusion options if gambling is no longer enjoyable or is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, health or daily life.
Requests for account restrictions, cooling-off periods or self-exclusion may be handled through the responsible gambling or support options available on the website. Restrictions may affect access to the account and cannot generally be removed before the selected period ends. You must not attempt to avoid a restriction by opening another account.
Privacy and communications
Personal information is handled in accordance with the National Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, process transactions, verify identity, maintain security, meet legal obligations and communicate with you about your account. You should review the Privacy Policy to understand how information is managed.
You agree that we may send service-related communications concerning your account, transactions, security, changes to these Terms and other important information. Marketing communications may be subject to your preferences and any available unsubscribe controls.
Prohibited conduct and website availability
You must not interfere with the operation or security of the website. This includes using bots, automated tools, malware, unauthorised software, data-mining tools or methods designed to manipulate games, accounts, promotions or results. You must not copy, modify, distribute or commercially exploit website content without permission.
We aim to keep the website and services available, but access may be interrupted for maintenance, updates, security reasons, technical faults or events outside our reasonable control. We do not promise that the website will always be uninterrupted, error-free or available on every device.
Liability, termination and governing law
To the extent permitted by law, National Casino is not responsible for loss caused by your failure to protect account details, misuse of the services, inaccurate information supplied by you, interruptions beyond reasonable control or use of the website contrary to these Terms. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited under Australian consumer law.
We may suspend, restrict or terminate access to the website or an account where we consider it reasonably necessary, including for a suspected breach of these Terms, security concern, legal requirement, verification issue or responsible gambling reason. Any provisions that are intended to continue after termination, including provisions concerning payments, liability, privacy and disputes, will continue to apply.
These Terms are intended to operate subject to the applicable laws of Australia and the laws that apply in the Australian state or territory relevant to your use of the services. Any dispute should first be raised through the support process available on the website so that it can be reviewed fairly. Nothing in these Terms prevents you from exercising a right or making a complaint available under applicable law.
If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining provisions will continue to apply. These Terms, together with the policies and rules referred to in them, represent the terms governing your use of National Casino services.