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Privacy Policy
This Privacy Policy explains how National Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information and marketing preferences.
National Casino operates under a Curaçao gaming licence and a Kahnawake Gaming Commission licence, with player funds held in accounts segregated from operational funds and transactions protected by encryption technology.
Information we collect
National Casino may collect information that is needed to provide online gambling services, maintain a safe platform and meet applicable legal and operational requirements. The information collected depends on how a player uses the website and the services available to them.
Account and contact details
When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. This information helps establish and manage the account, communicate with the player, provide support and apply age and eligibility checks.
Identity and verification information
Players may be asked to provide identity or address documents, or other information needed for verification. Such information may be reviewed to confirm identity, protect accounts, prevent impersonation, support responsible service procedures and assist with anti-fraud and financial crime checks. Verification information may be handled by service providers working for the website where this is appropriate.
Payments and transaction records
The website may record deposits, withdrawals, wagers, wins, account balances and other transaction information. Payment details may be processed through payment providers. National Casino may receive information about the payment method, transaction status and related account records without necessarily receiving or storing complete payment credentials.
Technical, device and usage information
When a player visits the website, technical information may be collected, including an IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, dates and times of access, and information about how the website is used. This helps maintain security, improve performance, identify faults and understand general website activity.
Communications and support information
If a player contacts support, the website may keep the contents of the communication, information used to identify the account and details needed to resolve the request. Records may also be created when a player raises a complaint, asks a question or exercises a privacy right.
How we use personal information
Personal information is used only for appropriate business, service, security and legal purposes. The main reasons National Casino may use information include:
- Creating, operating and administering a player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out anti-fraud, anti-abuse, security and risk checks.
- Detecting unusual activity and protecting players, the website and payment processes.
- Providing customer support and responding to questions, complaints and requests.
- Sending service messages about accounts, transactions, security, website changes or important terms.
- Improving website functionality, content, accessibility, performance and user experience.
- Understanding general usage patterns through aggregated or otherwise appropriately handled information.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations.
Where information is used for direct marketing, players may be able to change their preferences or opt out. Opting out of marketing does not normally stop essential service communications, such as messages about account security, transactions, verification or changes that affect the service.
Sharing information
Information may be shared with trusted providers where they need it to perform services for National Casino. These providers may support hosting, website operations, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security and technical maintenance. Information may also be disclosed where necessary to comply with a lawful request, protect rights or safety, investigate suspected unlawful activity, resolve a dispute or meet a legal obligation.
Service providers are expected to handle information for the relevant purpose and to apply suitable security and confidentiality measures. Where information is handled across borders, it may be processed in another country in accordance with applicable requirements and the safeguards used by the relevant provider.
Cookies, security and storage
Cookies and similar technologies
National Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account sessions, improve security, understand website usage and provide more relevant communications or content. Some cookies are necessary for core features, while others help with performance, analytics or preferences.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the operation of some website features, including sign-in, preferences or other account functions. Browser settings may also provide information about cookies already stored on a device.
Protecting information
National Casino uses reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, secure connections, monitoring, authentication procedures and limiting access to people or providers who need information for their work.
No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, avoid sharing account access and contact support promptly if they suspect unauthorised activity.
Retention of information
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account has been closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable obligations and legitimate business needs.
Your privacy rights and how to contact us
Players may have rights over the personal information held about them. These rights can depend on the circumstances, the type of information involved and applicable requirements. A request may need to be verified before information is provided or changed, to protect the account and prevent unauthorised access.
Making a privacy request
To exercise a privacy right or ask a question about personal information, contact support@nationalcasinos-aus.com. In the request, explain what you are asking for and provide enough information to help identify the relevant account. Players may use this address to request:
- Access to personal data held about them, subject to applicable exceptions.
- Correction of information that is inaccurate, incomplete or out of date.
- Deletion of their data where deletion is permitted and the information is no longer required.
- Withdrawal of consent to marketing communications or changes to marketing preferences.
A request to delete information or withdraw consent does not necessarily require the removal of records that National Casino must retain for legal, security, transaction, dispute or compliance purposes. It may also affect the availability of an account or particular services where the information is necessary to provide them.
Marketing preferences
Players can ask National Casino to stop sending promotional communications by contacting support@nationalcasinos-aus.com. A player may also use an unsubscribe option included in a marketing message where one is available. Service-related messages may continue where they are necessary for account administration, security, verification, transactions or important service notices.
Changes to this policy
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time to stay informed about how National Casino handles personal information.