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Betting Rules

These Betting Rules explain how bets are placed, accepted, recorded and settled at National Casino. They should be read together with the website’s general terms and conditions, privacy information and responsible gambling guidance. By using the betting services, you agree to follow these rules and any applicable Australian laws and regulations.

National Casino operates under a Curaçao gaming licence and a Kahnawake Gaming Commission licence, with player funds held in accounts segregated from operational funds and transactions protected by encryption technology.

1. General betting requirements

You must have an eligible account before placing a bet. Account holders are responsible for providing information that is accurate, complete and kept up to date. You must only use your own account and must not allow another person to access or use it. Any account access, bet or instruction made through your account may be treated as authorised by you unless you have promptly reported a security concern.

You must meet all applicable age, identity, location and account requirements before using the betting services. National Casino may request information or documents to verify your identity, eligibility or source of funds. Betting access may be restricted while checks are completed. If required information cannot be verified, an account may be suspended, closed or otherwise restricted in accordance with the applicable terms and law.

Bets must be placed through the approved website or other authorised betting interface. You are responsible for checking the selection, market, odds, stake and any other details before confirming a bet. A bet is not accepted merely because an instruction has been submitted. Acceptance occurs only when the bet has been recorded by the betting system or otherwise confirmed by National Casino.

  • You are responsible for maintaining the security of your login details and compatible devices.
  • You must not place bets on behalf of another person or permit another person to place bets through your account.
  • You must not use automated systems, bots, scripts or software intended to interfere with the betting service.
  • You must not attempt to bypass account, location, identity, payment or responsible gambling controls.
  • You must comply with any applicable restrictions on who may participate in gambling services.

Bet confirmation

Review each bet carefully before confirming it. Once accepted, a bet will generally remain binding and cannot be changed or withdrawn unless the relevant rules, product features or applicable law allow this. If a bet appears to have been submitted more than once, or if the account balance does not appear correct, do not place further bets until the account history has been checked and the issue has been raised through the available support process.

2. Markets, odds and settlement

The markets, selections, odds and betting options displayed on the website may change or be withdrawn at any time before a bet is accepted. Displayed information is provided for betting purposes and may be subject to correction. If there is an obvious error in a market, selection, price or other betting information, National Casino may take appropriate action under its general terms and applicable law.

A bet is settled using the official result or other settlement information applicable to the relevant market. The source used may depend on the sport, event, game or product. Where the outcome cannot be determined in the ordinary way, the market rules or general terms will be used to determine whether the bet is void, cancelled, carried forward or settled in another permitted manner.

Results can be corrected if an official result is later amended, withdrawn or found to have been recorded incorrectly. A correction may change the balance or settlement shown in the account. National Casino may also correct administrative, technical or calculation errors, including errors that result in an incorrect credit or debit.

Event and market status

The status of an event or market may be affected by postponement, abandonment, interruption, venue changes, changes to participants, changes to event format or other circumstances outside reasonable control. The treatment of a bet in these circumstances depends on the relevant market rules and the information available for settlement. If specific rules are not displayed, the general terms and applicable requirements will apply.

  • A market may be suspended or closed without notice where this is reasonably necessary.
  • A bet placed after an event or material outcome is known may be investigated and may be voided where permitted.
  • Bets affected by a technical fault, incorrect information or an obvious error may be reviewed.
  • Settlement decisions are made using available official or reliable information and may be updated when better information becomes available.
  • A bet may be treated differently from another bet if the selections, market conditions or applicable rules are different.

3. Payments, account records and disputes

Your account balance and transaction history are available through the account area where those features are provided. You should check deposits, withdrawals, stakes, returns and adjustments regularly. If you believe that a transaction, bet or settlement is incorrect, raise the issue as soon as possible and provide enough information for the matter to be reviewed.

Payment methods may be subject to eligibility checks, processing conditions and verification requirements. Funds may not be accepted from, or paid to, a person or payment method that cannot be reasonably connected with the verified account holder. National Casino may delay or restrict a transaction while completing security, identity, financial crime or safer gambling checks.

A bet or account balance should not be considered final solely because it appears on a screen. Technical interruptions, communication failures, maintenance, incorrect data and other system issues can affect the display or processing of information. Relevant records held by the betting system may be used to determine what occurred, subject to any rights available under applicable law.

How to raise a concern

If you have a question about a bet, market, result, account entry or payment, use the available customer support or complaints channel shown on the website. Include the account details requested through that channel, the date and time of the issue, the relevant bet or transaction reference if available, and a clear description of the concern. Do not include unnecessary sensitive information.

Concerns will be reviewed in line with the website’s complaints process and applicable requirements. You may be asked to provide further information before a decision is made. Nothing in these Betting Rules removes any consumer protection, privacy right, complaint right or other entitlement that cannot lawfully be excluded.

4. Fair play, safety and responsible gambling

National Casino expects all users to act honestly and fairly. You must not manipulate a market, exploit a technical weakness, interfere with another user, use deceptive conduct or engage in any activity that may compromise the integrity of the betting service. Suspicious, fraudulent or unlawful activity may be investigated and may result in account restrictions, bet review, cancellation or other action permitted by the applicable terms and law.

Betting should be treated as entertainment, not as a way to make money or recover losses. Only use money you can afford to lose and set personal limits before you start. Avoid betting when affected by alcohol, drugs, stress or strong emotions. Take regular breaks and pay attention to how much time and money you are spending.

  • Set a budget for gambling and do not exceed it.
  • Do not chase losses by increasing stakes or betting more often.
  • Keep gambling separate from essential household spending.
  • Use available deposit, spending, time or activity controls where offered.
  • Consider a break or account exclusion if betting is no longer enjoyable or feels difficult to control.
  • Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Account restrictions and changes to these rules

You can ask for betting access to be restricted or for your account to be closed in accordance with the responsible gambling options available on the website. Additional checks or restrictions may apply where required to protect you, the integrity of the service or compliance with applicable obligations. Closing an account does not remove valid obligations or permit any prohibited activity.

These Betting Rules may be updated from time to time to reflect changes to the services, products, technology or applicable requirements. The current version published on the website applies to future use from the date it is made available, unless a different approach is required by law. Please review the rules regularly and retain a copy if you need a record.