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Responsible Gaming

National Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or cope with difficult emotions. Take time to understand your choices, set limits before you play and seek support if gambling begins to affect your life.

National Casino operates under a Curaçao gaming licence and a Kahnawake Gaming Commission licence, with player funds held in accounts segregated from operational funds and transactions protected by encryption technology.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment and outcomes are determined by chance or other game features. Previous results do not predict future results, and a losing streak does not mean that a win is due. Treat every wager as money you are prepared to lose, rather than as an investment or a source of income.

Before you start playing, consider whether gambling fits comfortably within your budget, schedule and personal circumstances. Never gamble with money needed for rent, mortgage payments, bills, food, education, medical care or other essential expenses. It is also important not to use borrowed money, credit intended for other purposes or money set aside for someone else.

Practical ways to stay in control

  • Decide how much money and time you can afford to spend before you begin.
  • Set limits that reflect your real budget, and do not increase them during a session.
  • Keep gambling separate from essential spending and household finances.
  • Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
  • Do not chase losses by placing larger or more frequent bets.
  • Avoid gambling as a way to escape problems or change your mood.
  • Keep track of your deposits, wagers and overall spending.
  • Remember that choosing not to gamble is always an option.

Tools to manage your play

National Casino may provide account and play-management tools to help you make informed decisions. Depending on the service available to you, these tools may include deposit limits, wagering or loss limits, session reminders, time limits, account activity information and temporary breaks. Review the available options before playing and choose settings that support your personal budget.

Limits work best when they are set in advance and treated as firm boundaries. A limit should not be viewed as a target to reach. If you find yourself repeatedly changing a limit, trying to work around it or continuing to play after reaching it, stop gambling and consider taking a longer break or closing your account.

Taking a break or closing your account

If gambling is no longer enjoyable or you want more distance from gambling, use the available account break, suspension or self-exclusion options. A temporary break can provide time to review your habits and financial position. Self-exclusion is a stronger measure that prevents or restricts access for a chosen period, where that option is available.

During a break or self-exclusion period, do not create another account, use another person’s account or ask someone else to place wagers for you. These actions can undermine the purpose of the break and may breach applicable terms. If you believe you need a permanent change, consider account closure and support from an independent gambling service.

  1. Review your recent gambling activity and identify any concerns.
  2. Choose a limit, break or exclusion option that matches your needs.
  3. Remove saved payment methods or reduce access to funds used for gambling.
  4. Tell a trusted person that you are taking a break, if you feel comfortable doing so.
  5. Seek independent support if stopping or reducing gambling feels difficult.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, physical health and emotional wellbeing. A person does not need to gamble every day to experience harm. Early action can make it easier to regain control, and asking for help is a practical step rather than a failure.

You may need to take action if you

  • Spend more time or money gambling than you planned.
  • Feel restless, irritable or anxious when trying to reduce or stop.
  • Chase losses or gamble to recover money that has already been lost.
  • Hide gambling, deposits, withdrawals or losses from family and friends.
  • Borrow money, sell possessions or miss payments because of gambling.
  • Use gambling to deal with stress, loneliness, sadness or other difficult feelings.
  • Lose interest in work, study, hobbies, family or social activities.
  • Argue with people close to you about gambling.
  • Continue gambling after deciding to stop.
  • Feel guilt, shame, hopelessness or distress connected with gambling.

If any of these signs feel familiar, stop playing and speak with someone you trust. Review your finances, protect access to essential funds and consider using account restrictions immediately. You do not need to wait until a serious problem develops before seeking support.

Support and safer participation

Independent support is available to people affected by gambling, as well as their partners, relatives and friends. In Australia, you can contact an appropriate gambling support service in your state or territory, use an official Australian gambling-help resource or speak with a qualified health professional. These services can offer confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling.

If gambling is causing immediate financial, emotional or safety concerns, contact the relevant emergency or crisis service in your location. If you feel at risk of harming yourself or another person, seek urgent help from emergency services or a health professional. Your safety comes first, and you should not manage a serious crisis alone.

Protecting other people

Gambling accounts should only be used by the verified account holder. Do not share login details, payment methods or access with another person, and do not allow children or anyone under the legal gambling age to use your account or watch you play. Use appropriate device settings, payment controls and privacy measures to reduce unintended access.

Adults should be mindful of how gambling is discussed and displayed around children and young people. Do not present gambling as an easy way to earn money or suggest that winning is guaranteed. Keep account information secure and report suspected unauthorised access as soon as possible.

Our approach

National Casino supports informed choice, age-appropriate access and practical tools that can help customers manage their play. We may provide information about gambling activity, account settings and available restrictions so that customers can make decisions with a clearer understanding of their behaviour. Responsible gaming settings do not remove the risk of loss, so personal awareness and sensible limits remain important.

This page provides general information and is not a substitute for professional financial, medical or counselling advice. Gambling rules and support arrangements can vary across Australia. Check the current requirements and services that apply in your state or territory, and seek independent advice whenever you are concerned about your gambling or someone else’s gambling.