National Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and National Casino in relation to your use of the website and its services. They apply to all visitors, registered account holders and players. If you do not agree with these terms, you must not access the website, create an account or use any of the available services.

National Casino may publish additional terms, rules or conditions for specific games, competitions, promotions, payment methods or other features. Those additional terms form part of this agreement when they are made available to you. If an additional term conflicts with these general terms, the specific term will apply to the relevant service or activity.

You are responsible for reading the current version of these terms before using the website. National Casino may update or amend these terms from time to time. Changes may be made to reflect changes in the services, technology, legal requirements, security practices or business operations. The updated version will apply from the date it is published, unless a different effective date is stated.

Eligibility and lawful use

You must be legally entitled to use online gambling services in the place where you are located. If you are in Australia, you must meet the applicable minimum age requirement and comply with all laws that apply to you. You must not use the website if online gambling is unlawful for you, if you are subject to a gambling exclusion, or if National Casino has asked you not to access its services.

• You must provide accurate, complete and current information when registering or using your account.
• You must update your information if it changes or becomes inaccurate.
• You must use the website only for personal and lawful purposes.
• You must not access the website from a location where its services are restricted or prohibited.
• You must not allow another person to use your account.

Some services may require you to create an account. You may generally hold only one personal account unless National Casino expressly permits otherwise. Accounts are intended for the person whose name and details are used during registration. Creating accounts for another person, operating accounts on behalf of another person, or using false details is not permitted.

National Casino may need to verify your identity, age, location, payment information or other account details before allowing access to certain services or processing an account transaction. You agree to provide requested information within a reasonable period. Verification information should be genuine, readable and current. Failure to complete a verification request may result in restricted account access, delayed processing or other action permitted under these terms.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a failure by National Casino to protect its systems. You should choose a strong password, avoid reusing it on other websites and sign out when using a shared or public device. Notify National Casino as soon as possible if you believe your account has been accessed without permission.

National Casino may refuse registration, limit access, suspend an account or close an account where it reasonably considers that a user has breached these terms, provided misleading information, created multiple accounts, attempted to interfere with the website, engaged in fraudulent activity or created a security, legal or regulatory risk. Where appropriate, account action may also be taken to protect you or other users.

Fair play and prohibited conduct

• Do not use software, devices, scripts, bots or other tools designed to obtain an unfair advantage.
• Do not exploit errors, faults, vulnerabilities or incorrect information on the website.
• Do not manipulate games, transactions, promotions, results or other services.
• Do not use funds obtained unlawfully or use payment methods without the owner’s permission.
• Do not interfere with the website, introduce malicious code or attempt to access restricted systems.
• Do not engage in conduct that is abusive, threatening, deceptive or unlawful.

You may need to add funds to your account before using certain services. You must use an approved payment method held in your own name, unless National Casino has expressly agreed otherwise. Payment instructions, available methods and any applicable conditions will be displayed on the website. You are responsible for ensuring that your bank or payment provider permits the transaction.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and National Casino does not guarantee that you will recover any amount used for gaming. You are responsible for reviewing each transaction before confirming it and for checking your account balance regularly.

Withdrawal requests may be subject to account verification, payment checks, transaction review and any conditions displayed when the request is made. National Casino may return funds through an approved method and may require additional information before completing a withdrawal. Processing times can vary depending on the payment method, verification requirements and circumstances of the transaction.

You must not attempt to deposit or withdraw funds for another person or use the services to move money for an unrelated party. National Casino may delay, reject or investigate a transaction where it identifies unusual activity, a payment issue, suspected fraud, a breach of these terms or another legitimate security concern.

Games, promotions and errors

Game rules, entry requirements, contribution rules, expiry dates, wagering conditions and other promotional terms will be shown with the relevant game or offer. You should review those terms before participating. Unless stated otherwise, an offer is available only to eligible account holders and may be changed, withdrawn or limited in accordance with its displayed conditions.

National Casino aims to keep game and account information accurate, but technical or human errors may occur. If a game, balance, result, promotion or transaction is affected by an obvious error, National Casino may correct the error and take reasonable steps to restore the position that would have applied without it. Where required, relevant records and transaction information may be reviewed to resolve the issue.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not gamble with money needed for everyday expenses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

1. Decide how much time and money you can afford to spend.
2. Do not chase losses or increase your stake to recover previous losses.
3. Take regular breaks and avoid gambling when distressed, tired or under the influence of alcohol or drugs.
4. Use available account controls, deposit limits, time reminders or self-exclusion tools where offered.
5. Ask for help from a qualified support service if you are concerned about your gambling.

National Casino may apply responsible gambling measures, including account restrictions, cooling-off periods or self-exclusion arrangements. These measures are intended to support safer play and may affect your access to some or all services. You should not attempt to avoid a restriction by creating another account or using another person’s account.

Privacy and communications

Personal information is collected, used, stored and disclosed as described in the National Casino Privacy Policy. This may include information needed to create and manage your account, verify your identity, process payments, prevent fraud, provide customer support, improve services and meet applicable obligations. You should read the Privacy Policy to understand how your information is handled.

By using the website, you agree that National Casino may send service-related communications, including account notices, security messages, transaction updates and changes to these terms. Marketing communications will be handled in accordance with applicable requirements and any preferences or choices available to you.

Website availability and liability

National Casino will take reasonable steps to operate and maintain the website, but continuous or error-free availability cannot be guaranteed. Access may be interrupted for maintenance, upgrades, technical faults, security reasons, events outside reasonable control or other operational requirements. You should not rely on the website as a permanent record of information and should retain your own transaction records where appropriate.

To the extent permitted by law, National Casino is not responsible for losses caused by events outside its reasonable control, your failure to protect account details, use of an unauthorised device or payment method, inaccurate information supplied by you, interruptions to third-party services, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian law.

Governing law and support

These terms are intended to operate subject to the laws that apply to the relevant user and service. Any dispute should first be raised through the available National Casino support channels so that it can be reviewed and resolved fairly where possible. If you have questions about these terms, account activity, a transaction or safer gambling options, use the contact and support features provided on the website.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining terms continue to apply. A failure to enforce a provision immediately does not mean that National Casino has waived its right to enforce it later.