Privacy Policy

National Casino may handle information that is needed to provide online casino services, maintain a safe platform and meet applicable legal and regulatory obligations. The information collected will depend on how you use the website, the services you request and the choices you make.

Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, residential information, username, account credentials and contact details. We may also keep information about your preferences, account settings, support enquiries and communications with our team.

Identity and verification information

To verify your identity, age and eligibility, we may request documents or other information. This can include identity documents, proof of address, information about your source of funds where appropriate, and records of checks performed to help prevent fraud, financial crime, underage access and misuse of the account.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, payments, account balances, gaming activity and other transactions. Payment details may be processed through external payment providers. We handle payment-related information to process transactions, investigate unusual activity, support account administration and meet record-keeping obligations.

Device, technical and usage information

When you use our website, we may receive technical information such as your IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with the site. We may also use cookies and similar technologies to remember settings, understand website use, improve performance and support security.

Information from other sources

Where appropriate, information may be received from service providers, payment providers, identity verification services, fraud prevention services or other organisations that help operate and protect the platform. We expect information received from these sources to be handled in accordance with applicable requirements and this Policy.

We use personal information for purposes connected with operating National Casino and providing a secure, reliable service. Depending on the circumstances, this may include the following:

• Creating, administering and maintaining your player account.
• Processing deposits, withdrawals and other account transactions.
• Verifying your identity, age and account information.
• Carrying out security, anti-fraud, responsible gambling and risk checks.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating with you about your account, service notices, security matters and changes to our services.
• Sending marketing communications where permitted and where you have not withdrawn your consent or otherwise opted out.
• Understanding how the website is used and improving its features, content, performance and accessibility.
• Detecting, investigating and preventing unauthorised access, misuse, technical problems and other harmful activity.
• Meeting applicable legal, compliance, tax, accounting, dispute resolution and record-keeping requirements.

We aim to collect and use information that is reasonably relevant to these purposes. You may choose not to provide certain information, but this could prevent us from opening an account, completing verification, processing a transaction or providing some services.

Marketing communications

If you have agreed to receive promotional messages, we may use your contact details to send information about services, features or offers. You can withdraw your consent to marketing at any time by contacting support@nationalcasinos-aus.com. You may also be able to use an unsubscribe option included in a marketing message. Account, security and other essential service communications may still be sent when necessary to manage your account.

Sharing information

Information may be shared with trusted providers that help us operate the website and services. These providers may support payment processing, identity verification, hosting, technical operations, customer support, communications, security, analytics, auditing or legal and professional services. Information may also be disclosed where reasonably necessary to protect players, prevent fraud or comply with a lawful request or obligation. We do not treat the handling of information by service providers as permission for them to use it for unrelated purposes.

Cookies and similar technologies

National Casino may use cookies and similar technologies to keep the website working, remember selected settings, support account sessions, measure website performance and help identify suspicious activity. Some cookies may be placed by service providers supporting website functionality or analytics. Cookies can help us understand general usage patterns, but the information collected through them may be combined with account or device information where appropriate.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser settings differ, so you should check the guidance provided by your browser manufacturer.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider processes designed to protect information.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using suitable security settings on your devices and notifying us promptly if you believe your account or information has been compromised.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with our retention procedures.

Overseas handling

Some service providers supporting the website may store or process information in Australia or another country. Where information is handled by a provider, we take reasonable steps to require appropriate privacy and security protections and to use the information only for approved services.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, ask a privacy question or request help with your information, contact support@nationalcasinos-aus.com. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or identity documents.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your information where it is no longer required or where deletion is otherwise available. We may need to retain certain records for legal, security, dispute or compliance purposes.
• Marketing consent: withdraw your consent to promotional communications at any time. This will not affect the lawfulness of marketing sent before your withdrawal.
• Privacy concerns: contact us if you believe your information has been handled incorrectly or if you have a question about this Policy.

We will consider and respond to requests within a reasonable period, subject to identity checks, technical requirements, legal obligations and any applicable exceptions. In some cases, providing information or taking a requested action may not be possible. If that happens, we will explain the reason where permitted.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on this website. We encourage you to review this page periodically so that you understand how information may be handled. Your continued use of the website after an update may be subject to the revised Policy.