Responsible Gaming

Online gambling involves risk, and losses can occur. There is no guaranteed strategy, system or outcome that can make gambling profitable. Games are based on chance or other uncertain results, so previous results do not predict future results. A win does not mean that another win is more likely, and a loss cannot be recovered by continuing to play.

Keep gambling separate from essential spending, including rent, mortgage payments, bills, food, travel, education and other household costs. Never use borrowed money, credit intended for necessities or money set aside for important commitments to gamble. If gambling would affect your ability to meet your financial responsibilities, stop playing and seek support.

• Set a personal budget before you start and stay within it.
• Set a time limit and take regular breaks from play.
• Only gamble with money you can afford to lose.
• Do not chase losses or increase your stakes to try to recover money.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not gamble to escape personal, financial or emotional problems.
• Keep gambling activities separate from everyday banking and essential finances.
• Review your gambling habits regularly and stop if they no longer feel enjoyable or controlled.

It can also help to tell someone you trust about your gambling budget. A trusted friend, partner or family member may help you stay accountable and notice changes that you may not recognise yourself. If you find it difficult to keep to your own limits, consider taking a break or using a formal restriction or exclusion option.

Problem gambling can affect anyone. It is not always defined by how much money is spent. Frequency, time spent gambling, emotional impact and the effect on relationships or responsibilities are also important. Difficulties can develop gradually, and asking for help early may make it easier to regain control.

You may wish to pause and seek support if any of the following statements apply to you:

• You spend more time or money gambling than you planned.
• You regularly think about gambling, even when you are working, studying or spending time with others.
• You increase your bets or play for longer to achieve the same excitement.
• You try to win back money after a loss, often by placing larger or riskier bets.
• You hide or minimise your gambling from family, friends or people who may be concerned.
• You borrow money, sell belongings or use savings to continue gambling.
• You miss work, study, appointments or social activities because of gambling.
• You feel anxious, guilty, irritable or low when you are not gambling.
• Gambling causes arguments, financial pressure or difficulties in your relationships.
• You have tried to cut down or stop but have not been able to do so.
• You gamble to cope with stress, loneliness, sadness or other difficult feelings.

If you recognise these signs, stopping play is an important first step. Do not try to manage serious gambling concerns by chasing losses or making a larger deposit. Speak with a qualified gambling counsellor, health professional or trusted support person. Support is available in Australia through services such as Gambling Help Online and other local counselling providers.

If gambling has contributed to immediate financial, safety or mental health concerns, seek urgent assistance from an appropriate emergency or community service. If you feel at risk of harming yourself or someone else, contact emergency support in your area without delay.

National Casino may provide account features designed to help you manage your gambling. Depending on the options available, these may include deposit limits, wagering or spending limits, session reminders, time-out periods, account breaks and self-exclusion. Read the information shown in your account carefully before selecting a control, because each option may work differently.

Setting limits

A limit can help you plan your gambling before you play. Choose an amount and time period that fit comfortably within your personal budget. A limit should not be treated as a target or an amount you are expected to spend. If you reach a limit, do not attempt to bypass it by opening another account, using another payment method or asking someone else to gamble on your behalf.

Taking a break

A temporary time-out can create space away from gambling and may be useful when you feel your play is becoming difficult to control. During a break, avoid looking for alternative gambling accounts or services. Use the time to review your spending, speak with someone you trust and consider professional advice if you are concerned about your habits.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a chosen period or longer. Once requested, the account may be restricted or closed in accordance with the applicable process. Self-exclusion is intended to support a decision not to gamble and should not be cancelled or avoided simply because you experience an urge to play.

If you want to use a responsible gaming control, review the responsible gaming or account settings area of the website. You can also use the available support channel to ask about the process. Do not provide account access to another person, and never create or use an account on behalf of someone who is excluded or under the legal gambling age.

Online gambling is only for people who meet the applicable legal age requirements. National Casino does not support gambling by minors. Do not allow children or other unauthorised people to access your account, device, payment methods or login details.

• Keep your username, password and account information private.
• Use device security features and do not leave an active gambling session unattended.
• Do not save login details where another person, particularly a child, can access them.
• Keep payment cards, banking access and other financial information secure.
• Tell the relevant support team promptly if you believe another person has accessed your account.

Parents and guardians may wish to use device controls, content filters and payment security features to reduce a young person's access to gambling websites and applications. These measures are most effective when combined with open conversations about gambling, money, online safety and the risks of gambling-related advertising.

If you are worried about your own gambling or someone else's gambling, support is available. Gambling Help Online provides information, self-assessment resources and access to professional support for people in Australia. You may also speak with your GP, a qualified counsellor, a financial counsellor or a trusted person in your support network.

Our responsible gaming information is general in nature and is not a substitute for financial, legal, medical or psychological advice. Gambling outcomes cannot be guaranteed, and no responsible gaming tool can remove every risk. If gambling no longer feels like entertainment, stop playing, use an available restriction or exclusion option and seek appropriate help.